Overview
Refunds may be available in specific situations under the approved policy for the product, service or booking.
Eligibility for Refunds
- The service was not received
- The creator or provider cancelled without an alternative
- The item differed materially from its description
- A verified technical error caused an incorrect charge
Non-Refundable Items
- Digital content already accessed where law permits
- Services already completed
- Change of mind after fulfilment
- Certain fees unless required by law
How to Request a Refund
- Open the relevant order or booking
- Choose Request a Refund
- Provide a clear reason and supporting details
- Wait for the case review outcome
Processing Time
Any displayed processing period is visual mock data. The approved payment policy and provider determine the actual timeline.
Payouts and Commissions
Approved reversals and fee adjustments follow the financial ledger and payment-provider policy.
Disputes
If you disagree with an outcome, contact support for the documented dispute process.
Policy Updates
Updates will be dated and published on this page.